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How to Return Items at Shopee That Have Been Received 2022

How to return goods that have been received at Shopee

How to return goods that have been received at Shopee are often sought after by some Shopee application users.

Because, in one condition, the product received is not in accordance with the order we want or even the product is damaged.

You need to know that you can request a return of goods or funds as long as the order is still under the Shopee guarantee and the user has not pressed the “Order Received” option.

Looking at the official Shopee website, this guarantee feature allows payments to sellers to be temporarily held by Shopee.

That is why users can still apply for returns or returns of goods during the warranty period and the “Order Received” option in the Shopee application has not been clicked.

You also need to know that returns can be processed if the buyer fulfills several requirements that have been imposed by Shopee.

So, what are the requirements and how? How to return goods on Shopee that have been received? For more details, you can see our review below.

1. Terms and Conditions for Returning Items at Shopee that have been Received

How to return goods that have been received at Shopee
Terms and Conditions for Returning Items at Shopee That Have Been Received

In order for the return of goods at Shopee to be processed smoothly, here are some requirements for how to return goods at Shopee that have been received that buyers must understand:

A. If the order is made at all stores other than Shopee Mall

  • Buyer’s funds or money will be withheld in Shopee when the buyer submits a claim to receive goods that are not suitable or in different conditions. For example, goods sent to users do not work or are damaged, so that they do not match the photos or descriptions on the shop window.
  • The buyer must also include photo or video evidence that clearly shows the reason for returning the item.
  • If you include evidence in the form and photos, then the problem will be followed up if the seller does not agree or refuses and you can apply for help to Shopee.
  • Shopee will collect all the necessary evidence from the buyer in the form of photos or videos that show an error or damage to the goods, as well as the buyer must also take photos of the packaging of the goods with the receipt attached to the packaging of the package.

B. If the order is made at Shopee Mall

  • Funds or money will be withheld at Shopee when the buyer submits a return or return of goods on the grounds of receiving the goods in a different condition, damaged or not in accordance with the order.
  • Buyers can return goods no later than 5 days after the submission of the return of goods is approved.
  • Shopee will check the item first for 3-5 working days after the item is returned by the buyer to the Shopee warehouse.
  • The buyer must also include photo and video evidence to substantiate the reason for returning the item.

2. How to return goods that have been received at Shopee

How to return goods that have been received at Shopee
How to return goods that have been received at Shopee

If you know some of the requirements for returning goods, then you can then follow the steps on how to return goods at Shopee that have been received as follows:

  • The first step you have to do is open the Shopee application on your cellphone.
  • If you have, then you can go to the “Me” page and select the “Sent” menu.
  • Then you click the “Order Details” option, then you select the “Return Request” menu on the item to be returned.
  • At this stage, you can choose one of the reasons for submitting a return or return of goods. Adjust the condition of the goods received, whether the goods or products are damaged, not original, defective or not in accordance with the order.
  • You can complete various necessary data such as evidence in the form of photos and videos as well as a description of the goods to be returned.
  • After that you select the appropriate solution in the “Choose a Solution” option, then you click “Submit”.
  • Requests for returns or returns can be notified through the Shopee application notification or via email.
  • If the return process is approved, the user will be asked to return the item according to the procedure from the Shopee application.

For anticipatory steps, you can prepare supporting documents such as receipt numbers and photos of the package of goods to be returned by showing the complete shipping address.

This is done if the seller agrees to submit a return or return of goods that have been received by the buyer, but the goods have not been returned or replaced.

In addition, if the terms of the return of the goods are not approved by the seller, then you can report it to Shopee.

We also need to remind you, when you are about to buy a product at Shopee, make sure whether the store is trusted and has good reviews or not from other customers.

If the store is trusted and has good reviews, then you can buy the product. But if the review shop is not good and not trusted then you should not buy the item so that things don’t happen.

The final word

That’s the information we can convey to you about How to return goods on Shopee that have been received.

Hopefully, the explanation we have provided above can help you to return or return Shopee’s goods easily.

In addition to returning or returning goods at Shopee, there are also ways to return or return goods through Tokopedia, Bukalapak, Blibli, Lazada and others.

For more details, you can continue to listen to our website so you don’t miss other exciting and interesting information.

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