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How to return goods at Shopee that have been assessed 2022


Octoberbe it’s because the condition of the product received is not in accordance with the order or damaged in transit.

Please note that returns or funds can be requested as long as the order is still under shopee warranty and the user has not pressed the Order Received option.

Quoted from the official shopee page, the guarantee feature allows payments to sellers to be temporarily held by shopee’s feet.

That is why users can still apply for product returns during the warranty period and have not clicked on the Order Received option in the shopee application.

The return of the item can be processed if the buyer fulfills several conditions that have been imposed by the shopee.

Then what are the requirements and how to return shopee goods that have been received or assessed? Read this review to the end.

For more details, please see how to return goods at shopee that have been assessed or received which is already below until it’s finished, gess yaa!!!

1. Terms and Conditions for Return of Goods at Shopee

How to Return Items at Shopee that Have Been Rated
Terms and Conditions for Return of Goods at Shopee

To submit an item return request at Shopee so that it can be processed smoothly, you can follow the method below.

Below are some terms and conditions regarding how to return goods at shopee that have been assessed, which are as follows:

A. When ordering goods at all stores other than Shopee Mall

How to Return Items at Shopee that Have Been Rated
When ordering goods at all stores other than Shopee Mall

Please refer to the terms and conditions that have been imposed by shopee regarding how to return goods at shopee that have been assessed, which are as follows:

  • The first condition is that the funds will be held in shopee when the buyer submits a claim to receive the goods in a different condition.
  • For example, the goods sent are not functional or damaged so that they do not match the photos or descriptions in the store window.
  • Buyers must include photo and video evidence that clearly shows the reason for returning the item.
  • The problem will be followed up if the seller does not agree or refuses and submits assistance to shopee.
  • Later the shopee will collect the necessary evidence from the buyer in the form of photos or videos that show errors or damage to the goods.
  • Don’t forget to also include photos of the packaging of the goods with receipts attached to the packaging.

B. If the order is made at Shopee Mall

How to Return Items at Shopee that Have Been Rated
If ordering goods is done at Shopee Mall

Not much different from how to return goods at Shopee which has been assessed by ordering goods not through Shopee Mall, which are as follows:

  • Your funds will be withheld at shopee when the buyer submits the return of the goods by reason of receiving the goods in a different condition.
  • Buyers can return goods up to 5 days after the submission is approved by the seller.
  • Shopee will re-check the goods first for 3 to 5 working days starting when the goods are returned to the shopee warehouse.
  • Returners must include photo or video evidence to substantiate the reason for returning the goods.

2. How to Return Items at Shopee that have been Rated or Received

How to Return Items at Shopee that Have Been Rated
How to Return Items at Shopee that have been Rated or Received

After you know some of the conditions for returning goods, then you can follow the way to make a return.

Below are the steps on how to return goods at shopee that have been assessed or received, which are as follows:

  • The first step you have to do is open the Shopee application.
  • Then you can go to the “my” page and select the “sent” menu.
  • Please click on the “order details” option.
  • After that, you can select the “Propose a return” menu on the item to be returned.
  • Please choose one of the reasons for submitting an item return.
  • The reasons you will display must be in accordance with the condition of the goods received, whether the product is damaged, defective, unoriginal or not according to the order.
  • Do not forget to complete various necessary data such as evidence in the form of photos or videos and also a description of the goods to be returned.
  • If you have selected the appropriate solution in the “choose solution” option then you click the “submit” option if you have determined the solution.
  • Submission of goods returns will be notified via the shopee application notification and also your email.
  • If the process is approved, users will be asked to return the goods according to the procedures in the shopee application.
  • Done!!!

To anticipate, you can prepare supporting documents such as receipt numbers and photos of the package of goods to be returned.

Not only that, you must complete it by providing complete shipping information.

This is done if the seller agrees to submit the return of goods that have been received by the buyer.

However, they still do not receive the returned goods.

The final word

There he is how to return items at shopee that have been assessed or accepted which you can apply very easily.

Not only that, we have also provided terms and conditions from shopee before you apply for a return.

But before you apply for a return or return, it’s a good idea to check the package carefully first.

Hopefully the reviews that we have provided above can add to your insight about the Shopee application and how to return goods.

If you think the explanation we have provided above is important, don’t forget to share it with your friends or relatives who don’t know the information.

Octoberbe that’s all the discussion that we can provide for you in this article, so that’s it and hopefully it will be useful for you and good luck gess.