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How to apply for a refund at Shopee because the goods were not sent 2022

How to Apply for a Refund on Shopee because the item was not sent

How to apply for a refund on Shopee because the item was not delivered it’s important to know for those of you who want to submit a complaint after shopping online.

The applicator itself has also provided a Shopee refund and refund feature for users who experience problems after shopping.

However, there is a way to apply for a return of goods at Shopee, which can be done with a number of conditions, things like this apply to exchanging goods at Shopee that have been received.

For this reason, in this article, we will provide a review of how to apply for a refund on Shopee because the item was not sent as follows.

1. Terms of Return of Goods and Shopee Funds

How to Apply for a Refund on Shopee because the item was not sent
Shopee Returns and Refunds Terms

However, before applying for a refund at Shopee because the item was not sent, you must know the terms of the return of goods and Shopee funds.

Reporting from the official page help.shopee.co.id on Tuesday (14/6/2022) you must make sure you have received the order properly before clicking Order Received.

Because you can only submit a request for a refund/refund, if you have not selected Order Received on the Order Details page.

After selecting Order Received, the Shopee Guarantee for the order will be terminated and payment will be released to Seller.

This means that the request for a refund on Shopee can only be made according to these conditions, so it is important to make sure.

That you have received the order in good condition before you click the Order Received.

2. Shopee Returns and Refund Orders

How to Apply for a Refund on Shopee because the item was not sent
Shopee Returns and Refund Orders

Once again, how to apply for a refund at Shopee because the item has not been sent can be done through the Shopee application if the order is still within the Shopee Guarantee period.

And haven’t clicked Order Received, for more details on how to make a refund at Shopee, let’s see below.

There are several procedures for refunding at Shopee, as follows:

  • First of all, open the Shopee application.
  • If you have selected the My option.
  • Then you tab Sent.
  • After that open the Shopee application.
  • Then you select the My option.
  • Followed by selecting the Sent tab.
  • What if please select the Order option.
  • Then you select the Request a Return option, select the product to be returned in the Order Details, select the Reason.
  • Furthermore, the reasons for returning goods and Shopee funds can be chosen as follows:
    • Select the Sent Tab option.
    • Select the Order option.
  • Then you select the Request a Return option, select the product to be returned in the Order Details Select a Reason.
  • Furthermore, the reasons for returning goods and Shopee funds can be chosen as follows:
    • Product did not arrive.
    • The product is incomplete or empty (For example: part of the product is missing or missing).
    • Wrong product (For example: different size, color or product).
    • Defective products (For example: dented, scratched, or cracked products).
    • Product is not working properly. Product is not original.
    • Product is different from description/photo.
  • If you have chosen the reason for the refund, please provide evidence and a description (if any).
  • Then you select the Customized Solution option.
  • There are two solutions available, but depending on the reason for the refund of the goods chosen, they are as follows:
  • Refunds and Funds.
  • Refunds only for reasons of not receiving an order or incomplete product (you just need to enter the refund amount).
  • Select the Send option.
  • Additional information, the information that you need to fill in the request for a refund may vary depending on the reason for the return that has been selected.
  • For example, you don’t need to include evidence to request a refund for the reason you didn’t receive the order.
  • All steps for submitting a request for a refund are the same, but the only difference is in the supporting evidence.
  • There are several refund options that can only be selected for the following reasons:
    • Product Not Received.
    • Incomplete Product.
    • Products under the Perishable Goods category.
    • Digital Products and Services.
  • As for Shopee Mall products, returns/funds will be processed within 3-5 working days after placing the returned order at the Shopee Warehouse.
  • For non-Shopee Mall products, where refunds will be processed within 7 calendar days from receipt of input or a maximum of 2 calendar days since the delivery status was sent.
  • If you use a receipt from Shopee, the results of your submission request will be informed via the Shopee application notification and email but for refund cases only.
  • Because Shopee will review the case and immediately contact you back about the solution, but for the case of returning goods and your funds will be asked for.
  • For sending and returning products, that’s an explanation of how to apply for a refund on Shopee because the goods were not sent.

3. How to Exchange Items on Shopee that have been Received

How to Apply for a Refund on Shopee because the item was not sent
How to Exchange Items on Shopee that have been Received

If you already know how to apply for a refund on Shopee because the item was not sent and it does not apply if you have confirmed the order has been received.

If you are in a situation such as your order, for example the product received is wrong or damaged, the warranty is not valid and so on after confirming receipt.

Then you can take the first few steps, namely contacting the seller via the chat feature in the Shopee application to have a discussion about solutions that can be taken.

If the seller doesn’t respond to a Shopee refund, just contact Shopee Customer Service via the chat feature with Shopee in the Shopee application.

The final word

That’s the whole content of this article about how to apply for a refund on Shopee because the item was not sent that we already sent say above.

Please follow the steps that we have conveyed above, so that you can easily apply for a refund at Shopee because the item was not sent.

However, if you have already clicked on Confirm Order Received but the item that arrived is damaged or similar, you can contact the seller directly.